Terms of Service
I believe clear expectations make for happy clients. These Terms of Service (and endearments) explain how I work, what you can expect from me, and what I’ll ask of you in return.
Effective Date: August 10, 2026 | Updated Date: September 19, 2026
Welcome to Marshland Marketing. By using this website or purchasing services from Marshland Marketing LLC, you agree to the following Terms of Service.
If you have any questions before hiring me, please ask. I believe clear communication prevents misunderstandings.
Our website address is:
Services
Marshland Marketing provides services including, but not limited to:
- WordPress website support
- Website troubleshooting
- Website maintenance
- Website design
- Performance optimization
- Security improvements
- Content updates
- Technical consulting
Services may change over time as the business grows.
Estimates & Pricing
Every website and project is different.
Published pricing reflects typical starting prices and is intended as a general guide. After discussing your project, you will receive an estimate before any billable work begins.
No billable work will begin until the scope and pricing have been agreed upon.
Payment
Payment is due according to the invoice provided.
For one-time services, payment is generally required before work begins unless otherwise agreed in writing.
For ongoing website care, invoices are billed according to the agreed service schedule.
Failure to pay may result in suspension of ongoing work.
Website & Account Access
To perform requested work, you may need to provide temporary administrative access to your website, hosting account, domain registrar, email provider, or other related services.
You remain the owner of your website and accounts at all times.
Access provided to Marshland Marketing will be used only as reasonably necessary to perform the requested work.
Clients are responsible for maintaining their own account credentials, subscriptions, licenses, and backups unless those services are specifically included in the agreed scope of work.
Third-Party Services
Websites often rely on third-party providers, including:
- Hosting companies
- Domain registrars
- Email providers
- WordPress plugins and themes
- Payment processors
- External APIs and integrations
Marshland Marketing is not responsible for outages, pricing changes, policy changes, discontinued services, software defects, security incidents, or service interruptions caused by third-party providers.
When a project requires a paid third-party product or service, the client is responsible for associated fees unless otherwise agreed.
WordPress & Software Updates
WordPress, themes, plugins, hosting platforms, browsers, and other technologies change over time.
While reasonable care is taken when performing updates or making changes, updates may occasionally introduce unexpected compatibility or functionality issues.
Marshland Marketing cannot guarantee continued compatibility between every theme, plugin, integration, hosting environment, or third-party service.
Project Timelines
Estimated completion dates are provided in good faith but are not guaranteed.
Project timelines may be affected by:
- Client response times
- Requested revisions or changes in scope
- Delays in receiving content or access
- Third-party providers
- Hosting issues
- Technical limitations beyond my control
Client Responsibilities
Clients agree to:
- Provide accurate information
- Respond to requests for information promptly
- Maintain ownership of their licenses, subscriptions, and accounts
- Review completed work promptly
- Ensure they have the right to use any text, images, logos, or other materials they provide
Backups & Existing Websites
Reasonable care will be taken when working on an existing website.
Clients are responsible for maintaining current backups unless backup services are specifically included in the agreed service.
Marshland Marketing is not responsible for pre-existing website problems, malware, vulnerabilities, outdated software, incompatible plugins or themes, or other conditions that existed before work began.
If an unexpected issue is discovered that materially changes the scope of the requested work, it will be discussed before additional billable work proceeds.
Intellectual Property
Clients retain ownership of content, logos, images, and other materials they provide.
Upon full payment, the client may use the completed website design or other project deliverables created specifically for them, except for third-party software, themes, plugins, fonts, stock assets, or other materials subject to separate licenses.
Marshland Marketing retains ownership of its own pre-existing tools, methods, code, templates, processes, and other materials not created exclusively for the client.
Limitation of Liability
Marshland Marketing provides services using reasonable care and professional judgment.
However, no website can be guaranteed to be completely free from bugs, security vulnerabilities, downtime, compatibility problems, or unforeseen technical issues.
To the fullest extent permitted by law, Marshland Marketing LLC shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website or services provided.
To the fullest extent permitted by law, any liability arising from a specific paid service will not exceed the amount paid to Marshland Marketing for that service.
Refunds & Cancellations
Because services involve time, consultation, and technical work, payments for work already performed are generally non-refundable.
If a project is cancelled after work has begun, the client remains responsible for payment for work completed and any non-refundable expenses incurred on the client’s behalf.
If a problem arises with completed work, please contact Marshland Marketing so there is an opportunity to review the issue and work toward a reasonable resolution.
Privacy
Use of this website is also subject to the Marshland Marketing Privacy Policy
Changes to These Terms
These Terms of Service may be updated as Marshland Marketing’s services and business practices change.
The Last Updated date above will be revised when material changes are made.
Contact
Questions regarding these Terms of Service may be directed to:
Marshland Marketing LLC | hello@marshlandmarketing.com